Refund Information

At Calgary Vape Store, we take pride in the exceptional quality of our products and offer a comprehensive quality guarantee. Starting from the day your order is delivered, all electronic gadgets, e-cigarettes, and herbal vaporizers come with a fourteen-day manufacturer defect guarantee. To initiate the return process, please ensure you have the receipt, all of the contents, and the original packaging. You can either visit our store with video or images demonstrating any damage or email them to support@canadianvapeshop.com.

While you are responsible for the cost of returning the item, we will cover the cost of sending out a replacement. Once we receive the defective item, we guarantee to send you a replacement promptly.

Please note that this guarantee does not cover cases where you simply change your mind about purchasing the products; it only applies to issues caused by manufacturer defects.

Disposable Vape Policy

Every disposable vape undergoes rigorous in-store testing before being sold. If you encounter any issues with a disposable vape, please inform us as soon as possible so we can arrange a replacement. Once the disposable item leaves our premises, it is considered sold and will not be eligible for return.

Address for Returns

Please send all returns to our address:

We are committed to ensuring your satisfaction and are here to assist you with any concerns regarding our products. If you have any questions or need further assistance, please do not hesitate to contact us.